RecNow (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights. This is a template policy — [Placeholder: to be reviewed and confirmed by RecNow before publishing, including company registration and ICO registration details if applicable].
Who we are
RecNow is an independent used car showroom and vehicle recovery service based in Reading, Berkshire. Our showroom is at Rear of 272–274 Elgar Road South, Reading, RG2 0BZ. You can contact us on 07359 987258 or info.recnow@gmail.com.
Information we collect
We collect personal information when you use our website, including when you:
- Submit a vehicle enquiry, finance enquiry, or sell/part-exchange valuation request
- Contact us by phone, email, WhatsApp or our contact form
- Browse our website (basic technical data such as IP address and browser type, via cookies — see our Cookie Policy)
This may include your name, phone number, email address, vehicle registration and details, and any information you choose to share with us in a message.
How we use your information
We use your personal information to:
- Respond to your enquiry about a vehicle, finance, part-exchange, valuation or recovery service
- Provide the services you have requested
- Keep records relating to our dealings with you
- Meet our legal and regulatory obligations
We do not sell your personal information to third parties. [Placeholder: confirm any third parties used for finance introductions or recovery dispatch, and update this section accordingly.]
Sharing your information
We may share your information with trusted service providers who help us run our business, such as our website hosting provider and email service, strictly for the purpose of operating our services. Where you ask us about finance, and with your agreement, relevant details may be shared with a finance provider so they can respond to your enquiry. [Placeholder: name specific finance partners once confirmed.]
How long we keep your information
We keep personal information only for as long as necessary for the purposes it was collected, including to meet legal, accounting or reporting requirements. [Placeholder: confirm specific retention periods.]
Your rights
Under UK data protection law, you have rights including the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at info.recnow@gmail.com.
If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies to help it function properly. For details, please see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this policy or how we handle your information, please contact us at info.recnow@gmail.com or 07359 987258.